How To Watch It's Supernatural! Network

Alternate ISN Video Player

If you are having problems viewing the ISN video player, you may want to try an alternate player here. Please see below for hardware and software requirements to view the ISN video stream at best quality.

Player Requirements

The Player is designed to deliver the highest quality experience for live and on demand video.

The player will provide you the highest stream possible based on your available bandwidth, CPU, Flash version, and device. If you are seeing less than ideal quality, please check your environment against these minimum requirements.

Note: These configurations undergo regular testing with each release. Other environments (e.g., Linux or Chrome beta channels) might work, but are not actively tested.

Windows

Processor: Intel Pentium 4 or equivalent with 1 GHz processor.
Operating System: Windows XP (Home, Media Center and Professional with Service Pack 3 and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions with Vista Service Pack 2), Windows 7 with all available updates, or Windows 8 with all available updates. RAM: 512 MB minimum (1 GB recommended).
Video Card: 32 MB minimum (128 MB recommended).
Browser: Internet Explorer (version 7 or later), Mozilla Firefox (version 13 or later), or Chrome (version 16 or later). Flash:
For Real Time Messaging Protocol (RTMP) playback: 10.0 or higher (10.1 or later recommended).
For HTTP Dynamic Streaming (HDS) playback: 10.1.0 or higher.
Screen Resolution: 800 x 600 minimum (1280 x 1024 or greater recommended).
Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are insufficient for video playback.
Playback Type: Flash with HTML5 fallback.
Note: For Windows 8, the playback type is HTML5 or Flash in Metro Mode if website is whitelisted. If the website is not whitelisted, Flash is used in Classic mode. Internet Explorer 9 or later does not support true fullscreen mode in JavaScript.

Mac OS X

Processor: Intel Core2 Duo 1.83GHz or faster processor.
Operating System: Mac OS X 10.5 or greater with Intel Processors of 1GHz or better; no PowerPC support.
RAM: 512 MB minimum (1 GB recommended).
Video Card: 32 MB minimum (128 MB recommended).
Browser: Safari (version 5 or later), Mozilla Firefox (version 13 or later), or Chrome version 16 or later.
Flash: 10.0 or higher (10.1 or later recommended).
Screen Resolution: 800 x 600 minimum (1280 x 1024 or greater recommended).
Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are insufficient for video playback.
Playback Type: Flash with HTML5 fallback.

Apple iOS

Operating System: iOS 4.3 or later. Browser: Safari. Internet Connection: WiFi or 3G. Playback Type: HTML5.

Android

Operating System: Android 2.2 or later. Browser: Pre-installed browser. Flash: 10.2 or later. Internet Connection: WiFi or 3G. Playback Type: HTML5 with Flash fallback.

Kindle Fire

Operating System: Android 2.3 or later. Browser: Pre-installed browser. Internet Connection: WiFi or 3G. Playback Type: HTML5 with Flash fallback.

Blackberry

Operating System: Blackberry OS 7.1 or later. Browser: Pre-installed browser. Internet Connection: WiFi or 3G. Playback Type: HTML5.

Windows Surface

Operating System: Windows RT or Windows 8 Pro. Browser: Pre-installed browser. Internet Connection: WiFi or 3G. Playback Type: HTML5.

If you have a suggestion on how we can improve these instructions, please visit our Contact Us page.